Last Update: 24-Mar-2021 This article highlights some of the key area of attention when using the Exagon Brain with the iMRS Prime system 1. Minimum Firmware Requirement: Your iMRS Prime firmware version MUST upgrade to 2.08 or higher (recommended 2.12)…
Category: Prime
Factory Reset – iMRS Prime
On the occasion there is some weird behavior of the system, you can try to do a factory reset on the system. Before doing a factory reset, please make sure you have your activation code on hand. Go to Setting…
Activation Key does not work
If you failed to activate your system features after the firmware upgrade, or after you swap a connector box, there are few possible issues: Wrong activation key used. The activation key is tied to the serial number of your connector…
Brain/OmniBrain Music
Background music are not installed by default. In OmniBrain or Exagon BRAIN system, you can now upload your own favourite music files to the system. Refer to the respective user manual on how to perform the upload. Quick Upload Guide…
Uploaded Music Files missing after reboot – Exagon Brain
This KB is applicable to firmware version 2.08. Solution: This problem is fixed in firmware 2.12. There is a situation you may face with missing music files after you reboot the system, by either press the on/off power button at…
System hangs at Initializing Applicators Screen
Applicable to Prime firmware 2.08 If your system is stuck at the Initializing Applicators Screen (see below) for more than 5 minutes, you probably have a bad applicator or bad port at the connector box. To understand how Prime detect…
Rotate Screen Display
Sometimes after resetting of system, system upgrade, or for whatever reason you are encountering an upside-down screen display, you will need to instruct the system to rotate the screen. Go to the Advanced System Settings page by tapping on the…
Applicator Overview (Diagnostic)
Update 01-Apr-2021 – Firmware 2.12 Starting with Firmware 2.12, there is no longer the applicator initialization screen as introduced in 2.08. Instead it will pop out an error message windows if it detected any issue. Update 01-Feb-2021 – Firmware 2.08…
Common Prime Issues
This article consolidates some commonly reported issues, workaround and solutions (if any) to iMRS Prime, firmware 1.59 or below. Applicator not detected occasionally (intermittent) By and large, this is the most common issues faced by Prime users. This has to…
Activating Prime License
Starting from firmware version 1.59, Prime software tool options need to be activated by an activation key. Depending on the configuration you purchase: Basic, Advanced, Expert, Hybrid and Trial, you will be given an activation key that is generated according…