Return Shipping

When sending your faulty item(s) back to Swiss Bionic Solutions for inspection or replacement, please take note of the following:

  • Please declare the item as faulty, and value no more than USD 100 in total. Swiss Bionic Solutions will not be responsible for any duties/taxes incurred for the return items either way.
  • The Harmonic Code (HS Code) for the iMRS system is 9019 1010. Please use this if requested.
  • For Omnium1 tablet, some courier may need a safety declaration form of the lithium battery for shipping. Please contact us for the soft copy form.
  • Please ensure you have already logged a support ticket before sending the item back. Please indicate the ticket# on the ship back item so can follow the case correctly.
  • For ASEAN, Australia, New Zealand, India, please send to the following address:
    Swiss Bionic Solutions Singapore Pte Ltd
    12 Arumugam Road, #06-06A LTC Building B, Singapore 409958
    Tel: (65) 6743-1235. E-mail:
    Attention to: Daniel Lim
  • For North Asia, including Hong Kong, Macao, Taiwan, Philippines, South Korea, Japan, please send to the following address:Swiss Bionic Solutions Asia Limited
    Unit B, 7/F. Office Plus @Mongkok 998 Canton Road Mongkok, Kowloon Hong Kong
    Phone: +852 2337-8774,
    Attention to: Anna Lee