When sending your faulty item(s) back to Swiss Bionic Solutions for inspection or replacement, please take note of the following:
- Please declare the item as faulty, and value no more than USD 100 in total. Swiss Bionic Solutions will not be responsible for any duties/taxes incurred for the return items either way.
- The Harmonic Code (HS Code) for the iMRS system is 9019 1010. Please use this if requested.
- For Omnium1 tablet, some courier may need a safety declaration form of the lithium battery for shipping. Please contact us for the soft copy form.
- Please ensure you have already logged a support ticket before sending the item back. Please indicate the ticket# on the ship back item so can follow the case correctly.
- For ASEAN, Australia, New Zealand, India, please send to the following address:
Swiss Bionic Solutions Singapore Pte Ltd
12 Arumugam Road, #06-06A LTC Building B, Singapore 409958
Tel: (65) 6743-1235. E-mail: firstname.lastname@example.org
Attention to: Daniel Lim
- For North Asia, including Hong Kong, Macao, Taiwan, Philippines, South Korea, Japan, please send to the following address:Swiss Bionic Solutions Asia Limited
Unit B, 7/F. Office Plus @Mongkok 998 Canton Road Mongkok, Kowloon Hong Kong
Phone: +852 2337-8774, Email: email@example.com
Attention to: Anna Lee