Category: Prime

Fixing Exagon BRAIN Strap

Applying excessive force to the strap could disengage the catch. Fortunately, in most instances, this can be remedied by trimming the excess (damaged) strap material and reattaching it to the clip. Replacing the Strap. If the strap is too damaged…

Electromagnetic Interference Guidelines

iMRS Prime system is a delicate system and should be operated in an environment observing the published electromagnetic interference guidelines below (Refer to operational manual section 2: page 6 – 12). Electromagnetic tolerance (EMC) Electric devices are subject to special…

Logs for Applicator Diagnostic

Starting from firmware version 2.18, you can now access a hidden troubleshooting menu. This is how you do it: With all the applicators plugged in, capture the following system screen and send to cs@imrsasia.com for further investigation. 1. System Status…

Applicator Troubleshooting with FW2.2x

Follow these troubleshooting steps if you are experiencing applicator-related error messages. Please upgrade your system to at least 2.2 or higher. Download the latest firmware here: https://www.imrsprime.com/support-firmware-upgrade/ A. “Resetting” the system. Sometimes you need to “reset” the operating platform to…

Accessing Diagnostic Menu

Starting from firmware version 2.18, you can now access a hidden troubleshooting menu. This is how you do it: Go to System Information Menu. Touch and hold the System Information bar for about 5 seconds. This will activate the hidden…

Powering up Issues

If you are not able to power up the iMRS Prime, follow the steps below to identify the issue Check the Power Adapter supply. The black power adapter should shows a blue LED light if it’s properly plugged into a…

Thermo Setting in Prime

Applicable to 2.15 and above firmware Starting from firmware 2.15, temperature setting will now represented in % in 10% step (10-100%). This changes reflect more accurately on how the Prime works (see explanation for 2.12 and below). Applicable to 2.12…

Touch Panel Testing

If there is problem with touch screen response, do the following test to confirm if the problem is hardware related. Go to Advanced Menu Setting 2. Select DisplayTest 3. You will see a series of red hexagon button layout throughout…

Force Recovery Boot Option

There are times where you wish to do a complete fresh factory reset – where not just the custom information are deleted, but the entire software binaries get refreshed, and re-installed as if it just first left the factory. Usually…