iGuide is one of the most misleading and confusing features in the iMRS system. To explain what iGuide role, we need to understand three key configurable parameters in a iMRS session: So what is iGuide does? iGuide, is basically a…
Category: Instruction
Fixing a Loose Sleeve -Exagon Applicators
This video will show you the simple steps to fix a common cable problem in Exagon applicators: a detached sleeve at the connector.
Fixing Exagon BRAIN Strap
Applying excessive force to the strap could disengage the catch. Fortunately, in most instances, this can be remedied by trimming the excess (damaged) strap material and reattaching it to the clip. Replacing the Strap. If the strap is too damaged…
Logs for Applicator Diagnostic
Starting from firmware version 2.18, you can now access a hidden troubleshooting menu. This is how you do it: With all the applicators plugged in, capture the following system screen and send to cs@imrsasia.com for further investigation. 1. System Status…
How to Fold OmniMat Correctly
The OmiMat, a full-body applicator, features a cushioned side with both a soft and hard texture. The soft side of the mat is marked with OmniMat logos (as shown in image 1). To prevent premature breakage of the interconnecting cables,…
Powering up Issues
If you are not able to power up the iMRS Prime, follow the steps below to identify the issue Check the Power Adapter supply. The black power adapter should shows a blue LED light if it’s properly plugged into a…
Replacing Battery
Download the instruction here to replace or remove the Omnium1 2.0 tablet battery. In time when the Omnium1 2.0 tablet hang or cannot startup, you may also try to unplug the battery from tablet, wait for 5-10 seconds before plugging…
Adjusting Color – Exagon Brain
Last Update: 24-Mar-2021 This article highlights some of the key area of attention when using the Exagon Brain with the iMRS Prime system 1. Minimum Firmware Requirement: Your iMRS Prime firmware version MUST upgrade to 2.08 or higher (recommended 2.12)…
Using 3-in-1 Adapter
The 3-in-1 Extension Adapter for D/A Converter is an optional extension adapter. With it, you are able to connect all the 3 PEMF applicators (i.e., OmniMat, OmniPad, OmniSpot) and brainwave entrainment system – OmniBrain to the D/A converter simultaneously. It…
Customer Service Policies
This is an extract from the August 2020 SBS Newsletter on the Customer Service Policies In June 2018 we announced our new concept of global customer service together with the launch of our unified ticket system and a number of…