If there is problem with touch screen response, do the following test to confirm if the problem is hardware related. Go to Advanced Menu Setting 2. Select DisplayTest 3. You will see a series of red hexagon button layout throughout…
Tag: PRIME
Force Recovery Boot Option
There are times where you wish to do a complete fresh factory reset – where not just the custom information are deleted, but the entire software binaries get refreshed, and re-installed as if it just first left the factory. Usually…
Factory Reset – iMRS Prime
On the occasion there is some weird behavior of the system, you can try to do a factory reset on the system. Before doing a factory reset, please make sure you have your activation code on hand. Go to Setting…
Uploaded Music Files missing after reboot – Exagon Brain
This KB is applicable to firmware version 2.08. Solution: This problem is fixed in firmware 2.12. There is a situation you may face with missing music files after you reboot the system, by either press the on/off power button at…
Activating Prime License
Starting from firmware version 1.59, Prime software tool options need to be activated by an activation key. Depending on the configuration you purchase: Basic, Advanced, Expert, Hybrid and Trial, you will be given an activation key that is generated according…
How to export HRV Data
The instruction below is based on firmware version 1.57 or higher. Next, you need to plug in a USB drive to either slot 1 or 2 of the touch control panel Step 5: You can now unplug the USB drive…