iMRS Prime, iMRS and Omnium1 systems and accessories are covered for 6 months to 3 years (based on invoice date), depending on the item. The warranty information can be found in the user manual. The following is a list of the manufacturer’s warranty coverage summary. Please refer to our official customer service policies
iMRS PRIME SYSTEM
- Touch Control Panel, Connector box, Exagon PEMF/FIR Applicator – 3 Years
- Exagon Sense, Exagon Brain, Power Adapter – 6 months
iMRS System
- Controller, Applicators (Full-Body Mat, Pillow, Probe) – 3 Years
- iMORE, iSLRS and power adapter – 6 months
OMNIUM1 SYSTEM
- D/A Converter, OmniMat, OmniPad, OmniSpot – 3 Years
- Tablet, 3-in-1 D/A Adapter – 1 Year
- OmniBrain, Power Adapter and other accessories – 6 months
Extended Warranty
For the key components, Swiss Bionic Solutions offers Carefree 48 and Carefree 60, basically extended warranties of 1 year and 2 years. iMRSone 2.0 Omnium1 tablets are also available with a separate 2-year extended warranty.
Following components are covered by extended warranty:
- Control Panel / Tablet
- D/A converter, Connector box
- PEMF/Hybrid Applicators (i.e. Mat, Pad, Spot, Probe, FIR Mat)
Following components are NOT covered by extended warranty
- All accessories including 20 pin cable, power adapter
- OmniBrain, iSLRS or Exagon Brain
- iMORE, Exagon Sense
Return of Faulty Item
- A faulty item must be shipped to the nearest service center in the region by the customer.
- When replacing or repairing an item under warranty, Swiss Bionic Solutions will cover a one-way return shipping fee, using any shipping method it deems appropriate.
- The customer will be responsible for covering both ways of shipping if the item returned from them is not defective or the fault is not covered under warranty.
- For returning a faulty item to a service center for further investigation: https://imrsasia.com/return-shipping/
Dead on Arrival (DOA) / Shipping Damage Coverage (For Asia only)
- Any product damage or issue during the first 30 days of product receipt (including replacement or repaired components) due to manufacturer’s or product issues, or 14 days for physical product damage due to shipping (i.e. screen crack, casing dented), we will cover the cost of return shipping to the nearest service office for inspection, repair or replacement – subject to our investigation.
- If you fail to notify us of any physical damage to your iMRS system within 14 days after receiving it, you will be responsible for the damage.
- You can request a free return label for shipping the item back to your nearest service office.
- We will not consider a support case DOA if it has been over 30 days since the shipment was received (according to the delivery date recorded by the courier).
- The customer (and distributor) are responsible for inspecting the system within 14 days of receiving it.
- In the case of software-related issues, the above does not apply.
Warranty Coverage
Manufacturers’ warranties cover manufacturing and product defects. (Physical) damages caused by customers are not covered. Neither are wear-and-tear (i.e. aesthetic) problems unrelated to the functionality of the system. The warranty is void if there is any evidence of tampering with the equipment.